Call our office at 877-201-3248 and we'll get you in touch with the right person to answer your questions.
To reach the Lock Desk directly call 469-362-8820
You can always email our office for help. The department emails are below.
If you have a specific loan in question, all contacts that have touched the loan are listed on the B2B loan page under loan details. Email addresses and phone numbers are included. This section expands and updates as the loan flows, so the most current NexBank participants are always listed.
For questions on a specific condition: conditions are found in the B2B loan page under the Upload/Conditions tab. The pertinent party to contact is located to the right of each condition.
Most Often Requested Items, including:
| CustomerService@NexBank.com |
| Lock or Pricing questions | LockDesk@NexBank.com |
| Initial Disclosures - Ordering questions | CustomerService@NexBank.com |
| Initial Disclosures - Specific questions regarding the LE | InitialDisclosures@NexBank.com |
| Initial Disclosures - Has my borrower signed? | CustomerService@NexBank.com |
| LE redisclosures due to a change in circumstance: For the COC form itself, see B2B > Resource Center > Forms > COC – Changed Circumstance Detail Form | COC@NexBank.com |
| Appraisal Ordering questions | ClientServices@getcnx.com |
| Appraisal Status questions | Contact the AMC directly (after checking for status under the Order Appraisal tab on the loan home page) |
| Appraisal Assistance with matters not solved by contacting the AMC directly | Appraisals@NexBank.com |
| Condos - Everything | Condos@NexBank.com |
| Submission to Underwriting questions | Setup@NexBank.com |
| Underwriting Condition questions | Contact the underwriter directly. UW info is found under the loan details tab. |
| Underwriting Escalations | Contact the underwriting team lead listed under the loan details tab. |
| Closing Conditions - ECD questions, condition explanations | ClosingConditions@NexBank.com |
| Closing - CD COC requests, closing updates, closing status, etc. | Closings@NexBank.com |
| Wholesale Funding - questions, funding status | Fundings@NexBank.com |
| Non-Delegated Pre-Purchase/Funding - questions, funding status | CorrespondentFunding@NexBank.com |
| Trailing Docs - questions; Delivery procedures can be found by visiting B2B > Resources > Training > General Training > Submitting Trailing Docs | NexBank.viewpoint@indecomm.net |
| Training on how to do business with NexBank | MortgageTraining@NexBank.com |
| TPO Lender/Broker approval and renewal questions | TPOApproval@NexBank.com |
| Login/password, post-purchase adjustment, or servicing questions | CustomerService@NexBank.com |
| TPO Lender approval and renewal questions | TPOApproval@NexBank.com |
| Mandatory loan bidding and commitment questions | LoanBids@NexBank.com |
| Best Efforts lock and pricing questions | LockDesk@NexBank.com |
| Trailing Docs - questions; Delivery procedures can be found by visiting B2B > Resources > Training > General Training > Submitting Trailing Docs | NexBank.viewpoint@indecomm.net |
| All other Delegated questions | Delegated@NexBank.com |
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If you have any questions or concerns, please feel free to contact us at 877-934-4852.
