Call our office and we will get you with the right person to answer your questions. If you're trying to reach an individual you can call 877-934-4852 for our switchboard, or call 877-201-3248 for customer service.
You can always email our office for help; the department emails are below. If you have a specific loan in question on a specific condition, click the hyperlink next to the condition to discuss.
E-mail your underwriter directly if you have any underwriting questions related to specific conditions!
| TPOApproval@nexbank.com | For TPO approval and renewal questions |
| Setup@nexbank.com | For loan set up related questions |
| CustomerService@nexbank.com | For login/password, loan status, or servicing questions |
| COC@nexbank.com | For disclosure and re-disclosure questions |
| Closings@nexbank.com | For closing questions |
| ClosingConditions@nexbank.com | For questions related to closing conditions |
| Fundings@nexbank.com | For funding questions |
| CorrespondentFunding@nexbank.com | For correspondents drawing their own docs |
| LockDesk@nexbank.com | For lock or pricing questions |
| Nexbank.viewpoint@indecomm.net | For Trailing Doc questions/Deliveries via e-mail |
| Contact AMC Directly | For questions regarding appraisal order status |
| ClientServices@getcnx.com | For questions about the Connexions appraisal ordering system |
| Condos@nexbank.com | For questions about condos in progress |
| TPOApproval@nexbank.com | For TPO approval and renewal questions |
| LoanBids@nexbank.com | For mandatory loan bidding and commitment questions |
| LockDesk@nexbank.com | For best efforts lock and pricing questions |
| Delegated@nexbank.com | For loan level diligence and purchase advice questions |
| CustomerService@nexbank.com | For login/password, post-purchase adjustment, or servicing questions |
| Nexbank.viewpoint@indecomm.net | For Trailing Doc questions/Deliveries via e-mail |
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If you have any questions or concerns, please feel free to contact us at 877-934-4852.
